Why This Course Matters
The course covers the best practice framework of ITIL 4 at a foundational level.
ITIL 4 is an industry-based best practice. It addresses service management challenges by reshaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Additional study time outside of the class is required to prepare for the certification exam.

What You’ll Walk Away With
- Understand and identify the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation.
- Describe the service value system (SVS), and learn how the SVS ensures value is co-created with the business
- Understand and implement the ITIL service value chain
- Apply knowledge and achieve the ITIL 4 Foundation certificate
Meet Your Trainer
Hewlett Packard
Start your professional learning!
Your department head will share the course details and schedule for course attendance in due course.