Why This Course Matters
The IT Service Management—Jumpstart Workshop* is designed to help you apply ITIL 4 techniques, principles, and concepts to your day-to-day work.
The course provides practical approaches and helpful hints to gain traction with ITSM implementation plans.
*Please note there is no formal ITIL examination included with this course
What You’ll Walk Away With
- Understand outcome-based service definition approaches
- Work with value streams
- Leverage the continual improvement model to generate and manage improvements
- Work with the objective and key results framework, and understand how to best measure initiatives
- Apply ITIL guiding principles
Meet Your Trainer
Hewlett Packard
Start your professional learning!
Your department head will share the course details and schedule for course attendance in due course.
